Weekend Hospital Switchboard & Communications Operator

Highpoint Health with Ascension Saint Thomas; Gallatin (TN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical, dental and vision coverage

401(k) retirement plan

Paid time off

Wellness programs

Job summary

Highpoint Health - Sumner with Ascension Saint Thomas is seeking a part-time Switchboard Operator for weekend shifts (Saturday and Sunday, 3:30 PM–10:30 PM). The role involves answering calls, monitoring security systems, and coordinating emergency communications to support hospital operations.

The ideal candidate will have a high school diploma, excellent communication skills, and the ability to multitask under pressure. Training is provided, with weekday availability preferred.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and customer service skills with a friendly telephone demeanor.
• Ability to multitask, stay calm under pressure, and think clearly in emergencies.
• Ability to work independently with minimal supervision and adapt to changing priorities.
• Availability to work Saturday and Sunday, 3:30 PM–10:30 PM, with 1–2 weeks of initial training.

Responsibilities

• Answer and direct incoming hospital calls with professional, timely assistance.
• Monitor critical systems to support hospital operations and safety.
• Coordinate emergency codes, overhead announcements, and paging.
• Communicate with nursing supervisors, security, and departments for urgent responses.
• Prioritize emergency notifications while managing multiple calls and duties.
• Maintain up-to-date switchboard information and on-call contacts.
• Relay messages to on-call personnel as requested by leadership.

Skills

Verbal communication

Customer service

Telephone etiquette

Education

High school diploma

Tools

Phone systems

Job description

Highpoint Health - Sumner with Ascension Saint Thomas is seeking a part-time Switchboard Operator for weekend shifts (Saturday and Sunday, 3:30 PM–10:30 PM). The role involves answering calls, monitoring security systems, and coordinating emergency communications to support hospital operations.

The ideal candidate will have a high school diploma, excellent communication skills, and the ability to multitask under pressure. Training is provided, with weekday availability preferred.