Weekend Hospital Switchboard Specialist

Lifepoint Health, Inc.; Gallatin (TN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Comprehensive Benefits

Financial Protection & PTO

Financial & Career Growth

Employee Well-being

Professional Development

Job summary

Lifepoint Health, Inc. is seeking a part-time Weekend Switchboard Operator to support hospital operations in Gallatin, TN. You will answer and direct calls, monitor critical systems, coordinate emergency communications, and liaise with nursing and security teams to ensure timely responses.

Strong communication and calm decision-making are essential for success. The role requires availability for Saturday and Sunday shifts from 3:30 PM to 10:30 PM, the ability to learn multiple paging and

Qualifications

• Strong verbal communication and customer service skills with a friendly, professional telephone demeanor.
• Ability to multitask, prioritize competing demands, and remain calm in stressful or emergency situations.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to work independently with minimal supervision.
• Dependable, detail-oriented, and able to respond appropriately to changing priorities.
• Ability to learn and operate multiple communication, paging, and monitoring systems.
• Availability to work Saturday and Sunday, 3:30 PM-10:30 PM.
• Ability to complete approximately 1-2 weeks of initial training; weekday availability preferred, with some flexibility available.

Responsibilities

• Answer and direct incoming hospital calls, providing friendly, professional, and timely assistance to patients, visitors, staff, and outside callers.
• Monitor hospital security cameras, boilers, alarms, and other critical systems to support daily operations and hospital safety.
• Coordinate emergency codes, overhead announcements, paging, and notifications to appropriate hospital personnel.
• Communicate with nursing supervisors, security, and other departments to ensure timely responses to urgent situations.
• Prioritize emergency notifications and critical issues while managing multiple incoming calls and competing responsibilities.
• Maintain accurate and up-to-date switchboard information, including patient room assignments, admissions, discharges, employee contact information, and emergency procedures.
• Contact on-call personnel and relay important messages as requested by hospital leadership or nursing supervisors.
• Respond calmly and effectively during emergencies, using sound judgment and problem-solving skills to determine appropriate next steps.
• Perform additional duties as assigned to support hospital operations.

Skills

Verbal communication

Customer service

Multitasking

Calm under pressure

Independent work

Attention to detail

System navigation

Education

High school diploma or equivalent

Tools

Switchboard systems

Job description

Lifepoint Health, Inc. is seeking a part-time Weekend Switchboard Operator to support hospital operations in Gallatin, TN. You will answer and direct calls, monitor critical systems, coordinate emergency communications, and liaise with nursing and security teams to ensure timely responses.

Strong communication and calm decision-making are essential for success. The role requires availability for Saturday and Sunday shifts from 3:30 PM to 10:30 PM, the ability to learn multiple paging and