Hospital Switchboard Operator – 24/7 Patient Communications

Saint Vincent Hospital; Worcester (MA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insu

401(k) retirement savings plan withem

Generous paid time off

Career development and continuing educ

Health savings accounts, healthcare &

Employee Assistance program, Employee

Voluntary benefits include pet insur

Job summary

Saint Vincent Hospital in Worcester, MA is seeking an attentive switchboard operator to support daily communications across the hospital. You will answer calls, access patient information, and use scripting to ensure smooth and confidential interactions in a fast-paced environment.

The role requires flexibility with day, evening, night, and weekend shifts. Join a dedicated team delivering high-quality patient care and reliable notification systems during emergencies and routine operations.

Qualifications

• Education: High school graduate or equivalent.
• Experience: 6 months as operator or in customer service.

Responsibilities

• Answers calls in efficient manner, uses digital pages as needed.
• Accesses patient information, uses scripting for all interactions.
• Must be willing to work rotating shifts including days, evenings, nights and weekend rotation.
• Monitors alarms and code situations to activate notification systems when directed.
• Performs other duties as assigned/required.

Skills

Customer service

Education

High school graduate or equivalent

Job description

Saint Vincent Hospital in Worcester, MA is seeking an attentive switchboard operator to support daily communications across the hospital. You will answer calls, access patient information, and use scripting to ensure smooth and confidential interactions in a fast-paced environment.

The role requires flexibility with day, evening, night, and weekend shifts. Join a dedicated team delivering high-quality patient care and reliable notification systems during emergencies and routine operations.