Weekend Guest Services Desk Attendant

The Salvation Army USA Central Territory; Chicago (IL); On-site; USD 23,419 - 27,552; Part time

Job summary

The Salvation Army Ray and Joan Kroc Corps Community Center in Chicago is seeking a Welcome Desk Attendant (Friday, Saturday, Sunday) to greet guests and provide a positive first impression at the Kroc Center.

You will assist with registrations, answer questions about events, input sales data into the Club Automation POS, and help maintain a safe, welcoming environment for members and visitors.

Qualifications

• High school diploma or GED required.
• 1 year of experience in customer service with data entry duties.
• Experience with a computer-based work environment.
• Familiarity with Web based, and smart phone application preferred.

Responsibilities

• Provide exceptional customer service to customers, clients and members entering the facility.
• Answer all incoming calls quickly and politely, ability to answer basic questions about facility wide events and programs.
• Accurately input all sales and data into the Point of Sales system (Club Automation).
• Responsible to cash out and secure the POS area at the end of shift according to Salvation Army policies and procedures.
• Ensure Guest safety, immediately rectify and/or report any potentially unsafe conditions to supervisor.
• Assist and direct members and guests in moving about the facility to avoid crowded conditions and maximize service efficiently.
• Register and check in members and guests for Church at the Kroc services, community events, programs, and activities using designated registration systems.
• Report any suspicion of Child Abuse to the appropriate supervisor and Child Protective Services.
• Generate legible and accurate accident and incident reports as required and forward to supervisor in time frames established.
• Notify security of any problems in registration area.
• In contacts related to this position's duties, this individual acts as a representative of The Salvation Army and its mission.
• This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills

Customer service

Data entry

Multitasking

Guest relations

Communication

Education

High school diploma or GED

Tools

Club Automation POS

Job description

The Salvation Army Ray and Joan Kroc Corps Community Center in Chicago is seeking a Welcome Desk Attendant (Friday, Saturday, Sunday) to greet guests and provide a positive first impression at the Kroc Center.

You will assist with registrations, answer questions about events, input sales data into the Club Automation POS, and help maintain a safe, welcoming environment for members and visitors.