Weekend Guest Services Ambassador - Admissions & Concierge

Richmondpacc; Richmond (VA); On-site; USD 21,000 - 28,000; Part time

Job summary

Richmond Post Acute in Richmond, VA is seeking a Part Time Weekend Guest Services team member to provide a welcoming guest experience from admission to discharge.

The role emphasizes exceptional customer service, engaging with patients, families and staff, and supporting admissions with tours, paperwork and engagement. A professional, personable, and friendly approach is required, with strong multitasking ability.

Qualifications

• Exceptional customer service skills.
• Able to engage with patients, families, and staff to ease transitions.
• Professional, personable and friendly demeanor; able to handle varied communication scenarios.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles to address needs effectively.
• Complete various administrative projects as directed by supervisor.
• Possess computer skills to accomplish tasks.
• Support admissions and activities departments with tours, paperwork, and engagement.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Tools

Computer skills

Job description

Richmond Post Acute in Richmond, VA is seeking a Part Time Weekend Guest Services team member to provide a welcoming guest experience from admission to discharge.

The role emphasizes exceptional customer service, engaging with patients, families and staff, and supporting admissions with tours, paperwork and engagement. A professional, personable, and friendly approach is required, with strong multitasking ability.