Guest Services

Richmond Post Acute; Richmond (VA); On-site; USD 17,000 - 22,000; Part time

Job summary

Richmond Post Acute in Richmond, VA is hiring a Part Time Weekend Guest Services team member. Hours: 11:30am-8pm. The Guest Services team provides a welcoming guest experience from admission to discharge and leads the Ambassador Rounds program.

Ideal candidates will excel in customer service, communicate effectively with patients, families, and staff, and perform administrative tasks. This role acts as a liaison and supports admissions with tours, paperwork, and engagement.

Qualifications

• Strong customer service skills and a friendly demeanor.
• Excellent written and verbal communication abilities.
• Able to multitask in a fast-paced environment.

Responsibilities

• Greet guests and assist with admissions and transitions.
• Coordinate with patients, families, and staff to address needs and questions.

Skills

Customer Service

Communication

Multitasking

Tools

MS Office

Job description

Richmond Post Acute -

Richmond Post Acute in beautiful Richmond, VA is hiring a Part Time Weekend Guest Services team member.

Hours: 11:30am-8pm

JOB OVERVIEW

The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement