Guest Services

Richmondpacc; Richmond (VA); On-site; USD 21,000 - 28,000; Part time

Job summary

Richmond Post Acute in Richmond, VA is seeking a Part Time Weekend Guest Services team member to provide a welcoming guest experience from admission to discharge.

The role emphasizes exceptional customer service, engaging with patients, families and staff, and supporting admissions with tours, paperwork and engagement. A professional, personable, and friendly approach is required, with strong multitasking ability.

Qualifications

• Exceptional customer service skills.
• Able to engage with patients, families, and staff to ease transitions.
• Professional, personable and friendly demeanor; able to handle varied communication scenarios.

Responsibilities

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission.
• Meet with patients and families upon admission to assist with transition.
• Understand staff roles to address needs effectively.
• Complete various administrative projects as directed by supervisor.
• Possess computer skills to accomplish tasks.
• Support admissions and activities departments with tours, paperwork, and engagement.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Tools

Computer skills

Job description

Richmond Post Acute in beautiful Richmond, VA is hiring a Part Time Weekend Guest Services team member.

Hours: 11:30am-8pm

JOB OVERVIEW: The Guest Services team members provide a welcoming, top notch guest experience from admission to discharge.

The ideal candidate will possess exceptional customer service skills while engaging with patients, residents, families, and staff to help ease the transition into our facility. The role includes leading our Ambassador Rounds program, ensuring rooms are ready for admission, helping educate about our services and departments and provide a primary contact for their needs. They act as a liaison between departments and the families and patients. They will help support the admissions process, proactively meet with new admissions, and engage with patients and families to encourage positive reviews and share success stories. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask.

ACCOUNTABILITIES:

• Conduct Ambassador Rounds daily to ensure rooms are ready for admission
• Meet with patients and families upon admission to assist with transition
• Understand role of staff members and their functions in order to properly address needs
• Complete various administrative projects as directed by supervisor.
• Possess appropriate computer skills needed to effectively accomplish required tasks.
• Support admissions and activities departments with tours, paperwork, and engagement