Weekend Guest Experience Agent: Spa Concierge

Lake Austin Spa Resort; Austin (TX); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Wellness Classes

Growth Opportunities

Employee Discounts

Employee Recognition

Complimentary Classes

Job summary

Lake Austin Spa Resort in Austin, TX is seeking a guest services focused individual to support front desk and night audit operations. You will greet guests, assist with check-in/out, and maintain knowledge of the resort and spa to meet guest requests with warmth and efficiency.

Responsibilities include night audit duties, reporting, and guest transportation coordination, while ensuring safety and smooth operation of guest services throughout weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or hospitality experience preferred.
• Valid TX driver's license with a clean record.

Responsibilities

• Greet guests with a sincere welcome and address by name.
• Answer the telephone within three rings using a pleasant, clear tone.
• Assist with parking vehicles and guest luggage during check-in/out.
• Maintain knowledge of the resort and spa. Escort guests to rooms as needed.
• Ensure all guest requests are fulfilled promptly and satisfactorily.
• Run night audit reports and reconcile daily records from Opera.
• Assist with setting up the beverage bar for the morning.
• Receive, log, and deliver packages; arrange guest transportation.

Skills

Calculator

Copier

Personal computer

Microsoft Office

Education

High school diploma or equivalent

Job description

Lake Austin Spa Resort in Austin, TX is seeking a guest services focused individual to support front desk and night audit operations. You will greet guests, assist with check-in/out, and maintain knowledge of the resort and spa to meet guest requests with warmth and efficiency.

Responsibilities include night audit duties, reporting, and guest transportation coordination, while ensuring safety and smooth operation of guest services throughout weekends and holidays.