Luxury Spa Reservations & Guest Experience

Default (All-EOS Job Aggregator); Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Employee Discounts

Complimentary Wellness Classes

Professional Development Opportunities

Employee Recognition Programs

Job summary

Lake Austin Spa Resort is seeking a full-time on-site Reservations Specialist in Texas. Responsibilities include answering calls, booking reservations, processing gifts, and advising guests on spa services during their stay. Proficiency with Opera/Book 4 Time and MS Office is preferred.

Weekend and holiday availability required. The role offers commission on guest arrivals in addition to hourly pay. Lake Austin Spa Resort emphasizes professional service and guest satisfaction, with a supportive

Qualifications

• High school diploma or GED required.
• At least one year of customer service experience.
• Strong communication and listening skills.
• Comfortable speaking with guests while navigating multiple computer systems.
• Proficient with Microsoft Office.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.
• Flexible schedule, including weekends and holidays.
• Preferred: experience in reservations, hospitality, hotel, spa, or call center; Opera or Book 4 Time experience.

Responsibilities

• Answer incoming calls and assist guests with booking reservations.
• Process gift certificate orders.
• Quote rates, explain packages, and confirm appointment availability.
• Accurately enter reservations using Book 4 Time and Opera.
• Assist resort guests with scheduling spa services during their stay.
• Respond to guest questions and requests in a timely and professional manner.
• Recommend additional spa services and activities when appropriate.
• Coordinate special requests with other departments as needed.
• Prepare and send reservation confirmations, brochures, enrollment letters, and other guest correspondence.
• Participate in team meetings and ongoing training.
• Process online reservation requests.
• Confirm upcoming appointments and reservations by phone.
• Stay informed on current promotions, packages, and resort offerings.
• Assist the Sales and Marketing department with special projects and data collection.
• Work independently while maintaining a high level of accuracy and guest service.

Skills

Customer service

Communication

Listening skills

Multitasking

Microsoft Office

Attention to detail

Teamwork

Flexible schedule

Education

High school diploma or GED

Tools

Opera

Book 4 Time

Job description

Lake Austin Spa Resort is seeking a full-time on-site Reservations Specialist in Texas. Responsibilities include answering calls, booking reservations, processing gifts, and advising guests on spa services during their stay. Proficiency with Opera/Book 4 Time and MS Office is preferred.

Weekend and holiday availability required. The role offers commission on guest arrivals in addition to hourly pay. Lake Austin Spa Resort emphasizes professional service and guest satisfaction, with a supportive