Guest Experience Agent - PT

Lake Austin Spa Resort; Austin (TX); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Wellness Classes

Growth Opportunities

Employee Discounts

Employee Recognition

Complimentary Classes

Job summary

Lake Austin Spa Resort in Austin, TX is seeking a guest services focused individual to support front desk and night audit operations. You will greet guests, assist with check-in/out, and maintain knowledge of the resort and spa to meet guest requests with warmth and efficiency.

Responsibilities include night audit duties, reporting, and guest transportation coordination, while ensuring safety and smooth operation of guest services throughout weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or hospitality experience preferred.
• Valid TX driver's license with a clean record.

Responsibilities

• Greet guests with a sincere welcome and address by name.
• Answer the telephone within three rings using a pleasant, clear tone.
• Assist with parking vehicles and guest luggage during check-in/out.
• Maintain knowledge of the resort and spa. Escort guests to rooms as needed.
• Ensure all guest requests are fulfilled promptly and satisfactorily.
• Run night audit reports and reconcile daily records from Opera.
• Assist with setting up the beverage bar for the morning.
• Receive, log, and deliver packages; arrange guest transportation.

Skills

Calculator

Copier

Personal computer

Microsoft Office

Education

High school diploma or equivalent

Job description

As a standard hospitality expectation, this position requires availability Friday through Sunday, during weekends, holidays, and some evenings.

Guest Experience

• Greet guests immediately with a sincere, friendly welcome. Using a cheerful, clear voice, address guests by name and listen carefully to understand requests
• Promptly answer the telephone within three rings, using a name and a pleasant, clear tone
• Assist with parking vehicles (must have a valid, clear driver's license), and guest luggage upon check-in/out
• Maintain a thorough knowledge of the entire resort, including the spa
• Escort guests to rooms and assist them with luggage and bags
• Ensure all guest requests during the stay are completed promptly and satisfactorily
• Responsible for the proper operation of security gates according to resort procedures

Night Audit

• Run operational reports (from Opera), enter data and reconcile daily reports
• Act as a point of contact for guests through the night
• Assist with guest requests (and take to guest rooms as necessary)
• Assist with setting up the beverage bar (for the next morning)
• Assist checking pool, fire pits and outside dining outlet and pickup service items as necessary

Additional Responsibilities

• In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities include but are not limited to:
• Receive, log, and deliver packages from UPS, FedEx, etc.
• Arrange for guest transportation as needed.
• Park guest vehicles
• Deliver luggage to guest rooms
• Assist with delivering amenities to guest rooms

Knowledge, Skills, And Abilities

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge

• Knowledge of effective customer service techniques and skills.

Skills

• They are skilled in using a calculator, copier, and personal computer. Confident with entry-level Microsoft Office skills.

Abilities

• Ability to deal with external and internal customers, collect information, and resolve conflict using patience, tact, and diplomacy
• Ability to stand for long periods, carry luggage, and drive a vehicle safely
• Ability to work in the Texas weather - summer heat and winter cold
• Must be able to lift up to 50 lbs.

Education

QUALIFICATION STANDARDS:

• High school diploma or equivalent.

Experience

• Prior customer service or hospitality experience preferred.

Licenses And Certifications

• Valid TX driver's license with a clean record.

About Lake Austin Spa Resort

Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house.

Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa.

What makes Lake Austin Spa Resort an incredible, rewarding place to work? It\'s the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests.

What We Believe

• Shared accountability
• Humility and kindness
• Creative problem solving
• Collaboration & community
• Do well and do good

Benefits

• Wellness Classes
• Growth Opportunities
• Employee Discounts
• Employee Recognition
• Complimentary Classes

We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.