Member Services Front Desk Pro — Health Club Concierge

Planet Fitness Franchising, LLC; Pickerington (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Employee discounts

Job summary

Planet Fitness Franchising, LLC in Pickerington, OH is seeking a dedicated front desk associate for a full-time role with one weekend day. The shift runs from 2pm to 10pm, delivering friendly, efficient service to members and guests.

You will greet members, handle front desk tasks, assist with sign-ups and tours, maintain club cleanliness, and help monitor safety. You will answer phones, check IDs, update accounts, and escalate issues to the Club Manager as needed.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Upbeat and positive attitude at all times.
• Punctuality and reliability a must.
• Exceptional customer service skills with members and coworkers.

Responsibilities

• Greet members and guests with exceptional service.
• Answer phones and assist callers with questions.
• Check IDs and member barcodes into the system; new member sign-up.
• Take prospective members on a tour of the club.
• Update member accounts as needed.
• Respond to questions and concerns, escalating to Club Manager as needed.
• Maintain club cleanliness and safety.
• Thoroughly clean restrooms, locker rooms, and gym equipment.
• Stock locker rooms with supplies; report broken items to Club Manager.
• Follow Lost and Found policy.

Skills

Customer service background

Basic computer proficiency

Upbeat and positive attitude

Punctuality and reliability

Strong listening and problem-solving

Education

High School diploma/GED equivalent

Job description

Planet Fitness Franchising, LLC in Pickerington, OH is seeking a dedicated front desk associate for a full-time role with one weekend day. The shift runs from 2pm to 10pm, delivering friendly, efficient service to members and guests.

You will greet members, handle front desk tasks, assist with sign-ups and tours, maintain club cleanliness, and help monitor safety. You will answer phones, check IDs, update accounts, and escalate issues to the Club Manager as needed.