Midnight-8am-WoodSpring Suites Knoxville-Front Desk Overnight shift

Concord Hospitality Enterprises; Knoxville (TN); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Drug-free workplace

EEO employer M/F/D/V

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk/Guest Services Clerk in Knoxville for the overnight midnight–8am shift. The role offers weekend availability and an hourly rate of $16.00.

This part-time opportunity may lead to full-time positions within a strong company culture focused on guest service and teamwork. As the hub of guest interaction, you will greet guests, manage inquiries, handle payments, and ensure a welcoming experience while adhering to hotel policies and safety

Qualifications

• Front Desk Clerk/Guest Services role with guest interaction focus.
• Experience with handling guest inquiries and complaints is a plus.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Skills

Customer service

Cash handling

Communication

Hospitality

Job description

Front Desk & Guest Care Midnight-8am-WoodSpring Suites Knoxville-Front Desk Overnight shift- Must have weekend availability

Hourly rate is $16.00- Part-Time and Full Time positions available

Overnight Night Audit/Laundry position from Midnight to 8am

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience, they can have by:

Assisting guests efficiently, courteously and professionally at all times

Maintain a high level of service and hospitality

Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner

Post guest charges, collect payments and follow all cash handling procedures as required by Concord

Handle guest mail and messages with respect to privacy and professionalism

Be knowledgeable of the hotel brand and various programs (travel programs, special offers)

Be a great communicator to various departments and management on guest comments and concerns

Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Have full knowledge of hotel safety and emergency procedures

Why Concord? Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

Hourly rate is $16.00

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.