WoodSpring Suites Knoxville-Front Desk

Concord Hospitality Enterprises; Knoxville (TN); On-site; USD 18,000 - 25,000; Full time

Job summary

Concord Hospitality Enterprises seeks a Front Desk Clerk or Guest Services Clerk in Knoxville to deliver exceptional hospitality at the hotel front desk. Weekend availability is required, with positions offering both part-time and full-time shifts and an hourly rate of $16.

You will be the hub of guest interaction, handling inquiries, payments, and guest needs with a proactive and caring approach. Join a team that values service quality, privacy, and professional communication.

Qualifications

• Weekend availability required.
• Hospitality front desk experience is preferred.
• Strong communication and guest service orientation.

Responsibilities

• Assist guests courteously and professionally at the front desk.
• Maintain a high level of hospitality and service.
• Address guest concerns promptly and ensure satisfaction.
• Handle guest charges and cash procedures per policy.
• Manage guest mail and messages with privacy and care.
• Be knowledgeable of hotel programs and promotions.

Skills

Customer service

Communication

Weekend availability

Job description

Front Desk & Guest Care Must have weekend availability

Hourly rate is $16.00- Part-Time and Full Time positions available

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience, they can have by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued, and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

Hourly rate is $16.00

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.