Weekend Front Desk & Guest Care Pro

Concord Hospitality Enterprises; Town of Florida (NY); On-site; USD 21,000 - 23,000; Part time

Job summary

Concord Hospitality Enterprises is seeking a part-time Weekend Front Desk Agent & Guest Care in New York. You will be the hub of guest interaction at the front desk, delivering a warm, proactive and responsive guest experience while supporting daily hotel operations.

The role emphasizes hospitality, effective communication with guests and other departments, and adherence to safety procedures. Salary ranges from $15.00 to $17.00 per hour.

Qualifications

• Experience in front desk or guest services is preferred.
• Strong communication and guest interaction skills.
• Proactive, responsive and caring attitude toward guests.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues to satisfaction.
• Post guest charges, collect payments and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of the hotel brand and programs.
• Communicate guest comments and concerns to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Know hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality

Proactive

Job description

Concord Hospitality Enterprises is seeking a part-time Weekend Front Desk Agent & Guest Care in New York. You will be the hub of guest interaction at the front desk, delivering a warm, proactive and responsive guest experience while supporting daily hotel operations.

The role emphasizes hospitality, effective communication with guests and other departments, and adherence to safety procedures. Salary ranges from $15.00 to $17.00 per hour.