Weekend Front Desk Concierge – Saturday, 9:00 AM–6:00 PM

ACT Partners; Owings Mills (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

ACT Partners is seeking a polished Front Desk Concierge to warmly welcome residents, guests, vendors, and staff. The role emphasizes professional communication, efficient front desk operations, and safe, organized daily duties.

Responsibilities include greeting visitors, handling calls, maintaining logs, and using property management systems. This position requires strong reliability and the ability to work Saturdays from 9:00 AM to 6:00 PM and overnight shifts.

Qualifications

• 2+ years in customer service, hospitality, concierge or front desk roles.
• Excellent communication and interpersonal abilities.
• Proficient with basic computer tasks and software.
• Able to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and capable of overnight shift.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally and direct inquiries.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence during the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web platforms.
• Respond to inquiries promptly and professionally.
• Communicate incidents and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all procedures, security protocols, and company policies.

Skills

Customer service

Hospitality

Concierge

Front desk

Communication

Education

High school diploma or equivalent

Tools

Property Management System

Email

Job description

We are seeking a professional and personable Front Desk Concierge to serve as the welcoming face of our organization. This role is responsible for providing exceptional customer service while maintaining a safe, organized, and professional front desk environment.

As the first point of contact for residents, guests, vendors, and staff, the Front Desk Concierge is expected to communicate professionally, remain attentive, and handle daily responsibilities efficiently.

• Schedule:Saturday, 9:00 AM–6:00 PM
• Shift:1st Shift
• Pay: $17.65 per hour

Responsibilities

Greet residents, guests, vendors, and staff in a professional and welcoming manner.

Answer and manage phone calls professionally while directing inquiries appropriately.

Maintain visitor logs and assist with guest and vendor access.

Monitor front desk activity and maintain a professional presence throughout the shift.

Assist with package receiving, logging, and distribution as required.

Complete data entry and maintain accurate front desk records.

Utilize property management systems, email, and other web-based platforms throughout the shift.

Respond to resident and guest inquiries promptly and professionally.

Communicate incidents, concerns, and important information to management.

Maintain a clean, organized, and professional front desk area.

Follow all property procedures, security protocols, and company policies.

Qualifications

At least 2 years of customer service, hospitality, concierge, or front desk experience preferred.

Strong communication and interpersonal skills.

Intermediate to advanced computer skills.

Ability to learn and operate property management and web-based systems.

Strong organizational skills and attention to detail.

Ability to multitask and remain professional in a fast-paced environment.

Dependable and punctual with the ability to consistently work the scheduled overnight shift.

Ability to handle confidential or sensitive information professionally.

Prior experience in residential, hospitality, property management, or concierge services is highly desirable.

Experience

Customer Service, Hospitality, Concierge, or Front Desk Experience: 2 years preferred