Saturday Front Desk Concierge - Warm, Professional Service

ACT Partners; Owings Mills (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

ACT Partners is seeking a polished Front Desk Concierge to warmly welcome residents, guests, vendors, and staff. The role emphasizes professional communication, efficient front desk operations, and safe, organized daily duties.

Responsibilities include greeting visitors, handling calls, maintaining logs, and using property management systems. This position requires strong reliability and the ability to work Saturdays from 9:00 AM to 6:00 PM and overnight shifts.

Qualifications

• 2+ years in customer service, hospitality, concierge or front desk roles.
• Excellent communication and interpersonal abilities.
• Proficient with basic computer tasks and software.
• Able to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Dependable, punctual, and capable of overnight shift.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally and direct inquiries.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence during the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web platforms.
• Respond to inquiries promptly and professionally.
• Communicate incidents and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all procedures, security protocols, and company policies.

Skills

Customer service

Hospitality

Concierge

Front desk

Communication

Education

High school diploma or equivalent

Tools

Property Management System

Email

Job description

ACT Partners is seeking a polished Front Desk Concierge to warmly welcome residents, guests, vendors, and staff. The role emphasizes professional communication, efficient front desk operations, and safe, organized daily duties.

Responsibilities include greeting visitors, handling calls, maintaining logs, and using property management systems. This position requires strong reliability and the ability to work Saturdays from 9:00 AM to 6:00 PM and overnight shifts.