Front Desk Concierge - Monday - Friday 4pm - 12am

ACT Partners; Washington (District of Columbia); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Life insurance

Referral program

Vision insurance

Job summary

ACT Partners in Washington, DC is seeking a professional Front Desk Concierge for Monday through Friday, 4pm–12am. The role greets residents, guests and staff, handles calls, logs visitors, and maintains a safe, organized front desk.

The ideal candidate has at least 2 years in customer service or hospitality, excellent communication, and basic computer skills to operate property management and web-based systems. The position offers an hourly pay of $18.40.

Qualifications

• 2+ years of customer service, hospitality, concierge, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Dependable and punctual with the ability to consistently work the scheduled Sunday shift.
• Ability to handle confidential or sensitive information professionally.
• Prior experience in residential, hospitality, property management, or concierge services is highly desirable.

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Skills

Customer service

Hospitality

Front desk

Communication

Computer skills

Tools

Property management systems

Web-based platforms

Job description

Position:Front Desk Concierge - Monday - Friday 4pm - 12am

Location: Washington DC, DC

Job Id:126-North Park

# of Openings:1

Overview

We are seeking a professional and personable Front Desk Concierge to serve as the welcoming face of our organization. This role is responsible for providing exceptional customer service while maintaining a safe, organized, and professional front desk environment.

As the first point of contact for residents, guests, vendors, and staff, the Front Desk Concierge is expected to communicate professionally, remain attentive, and handle daily responsibilities efficiently.

• Schedule: Monday - Friday
• Shift:4pm - 12am
• Pay: $18.40 per hour
• Location: NW, DC

Responsibilities

• Greet residents, guests, vendors, and staff in a professional and welcoming manner.
• Answer and manage phone calls professionally while directing inquiries appropriately.
• Maintain visitor logs and assist with guest and vendor access.
• Monitor front desk activity and maintain a professional presence throughout the shift.
• Assist with package receiving, logging, and distribution as required.
• Complete data entry and maintain accurate front desk records.
• Utilize property management systems, email, and other web-based platforms throughout the shift.
• Respond to resident and guest inquiries promptly and professionally.
• Communicate incidents, concerns, and important information to management.
• Maintain a clean, organized, and professional front desk area.
• Follow all property procedures, security protocols, and company policies.

Qualifications

• At least 2 years of customer service, hospitality, concierge, or front desk experience preferred.
• Strong communication and interpersonal skills.
• Intermediate to advanced computer skills.
• Ability to learn and operate property management and web-based systems.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain professional in a fast-paced environment.
• Dependable and punctual with the ability to consistently work the scheduled Sunday shift.
• Ability to handle confidential or sensitive information professionally.
• Prior experience in residential, hospitality, property management, or concierge services is highly desirable.
• Life insurance
• Referral program
• Vision insurance

Experience

Customer Service, Hospitality, Concierge, or Front Desk Experience: 2 years preferred