Front Desk Concierge

Mary Matha Group LLC; Town of Texas (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

Mary Matha Group LLC in Wisconsin is seeking a friendly Front Desk Associate to deliver efficient, courteous service to guests according to company standards. Responsibilities include greeting guests, processing reservations and guest transactions, answering calls, balancing cash and credit card transactions, and relaying messages.

The role requires strong communication in English, ability to stand for long periods, lift up to 25 lbs, and a willingness to work a flexible schedule including

Qualifications

• High school diploma or equivalent preferred.
• Ability to communicate in English, both written and verbal.
• Experience with front desk software or reservations systems is a plus.
• Excellent guest service and cash handling skills.
• Ability to follow written and verbal instructions.

Responsibilities

• Greet guests and perform guest transactions at the front desk.
• Answer telephone calls and process reservations accurately.
• Balance cash and credit card transactions; ensure funds are accounted for.
• Provide information and resolve guest complaints within authority.
• Complete shift checklist and monitor lobby security and appearance.
• Coordinate with housekeeping and maintenance on room status.
• Perform other duties as assigned.

Skills

Front desk operations

Customer service

Cash handling

Multitasking

English communication

Education

High school diploma or equivalent

Tools

Front desk software

Job description

Job Description

Provide efficient, courteous and quality service to guests according to company standards and procedures.

ESSENTIAL FUNCTIONS:

1. Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
2. Performs data entry and guest transactions on front desk computer system.
3. Provides quality service for guests in a timely, professional and courteous manner.
4. Receives and resolves guest’s complaints and provides information within the scope of authority.
5. Completes shift checklist.
6. Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
7. Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
8. Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
9. Perform other duties as assigned.

POSITION REQUIREMENTS:

1. Ability to understand and follow written and or verbal instructions.
2. Ability to effectively communicate both written & verbally in English.
3. Ability to grasp, lift, carry and/or move packages, boxes and luggage up to 25 lbs. occasionally during shift.
4. Ability to stand continuously while performing essential job functions.
5. Ability to process multiple bits of information at once while using sound judgment in decision making.

PHYSICAL ACTIVITIES

1. Average hours per week: 32-40

Schedule:

• 8 hour shift
• Holidays
• Monday to Sunday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)