Weekend Front Desk Concierge – Guest Services

Holiday Inn Express and Suites Lincoln Downtown; Lincoln (NE); On-site; USD 32,000 - 45,000; Full time

Job summary

Holiday Inn Express and Suites Lincoln Downtown is seeking a friendly Front Desk Agent to greet guests, manage reservations, and provide information about rooms, rates, and amenities. You will be the first point of contact, ensuring a welcoming and efficient guest experience from arrival through departure.

The role requires weekend availability and strong customer service skills to handle check-ins, inquiries, and issue resolution while coordinating with housekeeping and other hotel teams to

Qualifications

• Experience in hospitality or retail customer service is a plus.
• Strong communication and problem-solving abilities are required.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Perform check-in and check-out tasks for guests.
• Manage online and phone reservations and update guest records.
• Inform guests about room rates, amenities and payment methods; verify credit card data.

Skills

Customer service

Communication skills

Organizational skills

Tools

OPERA PMS

Job description

Holiday Inn Express and Suites Lincoln Downtown is seeking a friendly Front Desk Agent to greet guests, manage reservations, and provide information about rooms, rates, and amenities. You will be the first point of contact, ensuring a welcoming and efficient guest experience from arrival through departure.

The role requires weekend availability and strong customer service skills to handle check-ins, inquiries, and issue resolution while coordinating with housekeeping and other hotel teams to