Resident Concierge & Front Desk Specialist

The Fountains Senior Living; Pleasant Valley Township (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Holiday Pay

PTO Day 1

Referral Bonus

Free Meal Shift

Loyalty Incentive

Recognition Program

Verizon/AT&T discounts

Pay Advance

Medical Insurance

Dental & Vision

401k

Job summary

Dial is seeking a Front Desk Associate for full-time, 2nd shift to provide exceptional customer service and create a welcoming environment at the community front desk. You will support daily operations, assist residents and families with requests, and coordinate across departments to ensure smooth communication.

Ideal candidates have experience in customer service, hospitality, or senior living, are at least 18, and demonstrate strong communication, professional appearance, and multitasking

Qualifications

• Experience in customer service, hospitality, or senior living.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Welcome guests, manage sign-in, and announce to staff or residents.
• Assist residents and families with transportation, reservations, and general information.
• Answer phones, take messages, and respond to inquiries.
• Be the point of contact in emergencies and coordinate safety.
• Monitor lobby areas to promote safety and a positive environment.
• Maintain reservations for guest suites, clubhouse, and dining areas.
• Receive mail/packages and distribute promptly.
• Update emergency lists and contact information.
• Process maintenance and housekeeping requests.
• Perform administrative tasks (filing, data entry, postage).
• Promote community events and activities.
• Notify supervisor when supplies need ordering and manage inventory.

Skills

Basic computer skills

Phone systems

Communication skills

Interpersonal skills

Multitasking

Job description

Dial is seeking a Front Desk Associate for full-time, 2nd shift to provide exceptional customer service and create a welcoming environment at the community front desk. You will support daily operations, assist residents and families with requests, and coordinate across departments to ensure smooth communication.

Ideal candidates have experience in customer service, hospitality, or senior living, are at least 18, and demonstrate strong communication, professional appearance, and multitasking