Weekend Evening Concierge & Community Host

Bozzuto; North Bethesda (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Bozzuto in North Bethesda, MD is hiring a Weekend Evening Concierge (Saturday-Sunday, 5PM-1AM). You’ll be the first impression for residents and prospects, delivering a warm welcome and building lasting relationships that make people feel at home.

Your duties include solving problems, planning events to foster community, managing front desk logs, package rooms and club room reservations, facilitating reviews on social media, and ensuring consistently positive experiences across the community.

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal
• A sharp professional appearance
• Competent with various software, apps and computer programs
• An eye for detail and a knack for anticipating a customer’s needs
• A customer-focused mentality
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Hospitality experience

Communication skills

Professional appearance

Software proficiency

Customer focus

Package handling

Tools

Front desk software

Job description

Bozzuto in North Bethesda, MD is hiring a Weekend Evening Concierge (Saturday-Sunday, 5PM-1AM). You’ll be the first impression for residents and prospects, delivering a warm welcome and building lasting relationships that make people feel at home.

Your duties include solving problems, planning events to foster community, managing front desk logs, package rooms and club room reservations, facilitating reviews on social media, and ensuring consistently positive experiences across the community.