Weekend Concierge: Spark Community & First-Visit Warmth

Bozzuto; Reston (VA); Hybrid; USD 26,000 - 37,000; Part time

Benefits offered by this job

Bonus opportunities

Job summary

Bozzuto in Reston, VA is hiring a Weekend Daytime Concierge (Sat-Sun 7AM-3PM). You are the first impression for prospects and residents, taking ownership to create a welcoming home.

You know customers' names and preferences, including four-legged friends, and personalize every interaction. Your primary responsibilities include solving problems, planning events, building brand loyalty, promoting the community on social media, encouraging reviews, organizing front desk and packages, and managing

Qualifications

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer-focused mentality.
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)

Responsibilities

• Solving problems and providing timely assistance to residents and prospects with care
• Event planning - executing meaningful events and activities that engage residents and foster a sense of community
• Building brand loyalty by ensuring a consistently positive experience and a meticulously cared for community
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• Working weekends or evenings depending on the shift

Skills

Communication skills

Customer-focused

Professional appearance

Attention to detail

Multitasking

Hospitality experience

Job description

Bozzuto in Reston, VA is hiring a Weekend Daytime Concierge (Sat-Sun 7AM-3PM). You are the first impression for prospects and residents, taking ownership to create a welcoming home.

You know customers' names and preferences, including four-legged friends, and personalize every interaction. Your primary responsibilities include solving problems, planning events, building brand loyalty, promoting the community on social media, encouraging reviews, organizing front desk and packages, and managing