Weekend Dispatcher & Customer Service Pro

Mr. Rooter Plumbing; Fairfield (CA); Vor Ort; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Mr. Rooter Plumbing is seeking a dependable Weekend Dispatcher / Customer Service Representative to join our office team. You will be the first point of contact for customers needing service and you will help coordinate our service technicians throughout the day.

This role requires calm, organized communication, strong multitasking, and a commitment to keeping customers and technicians informed. Weekend availability and the ability to hand off unresolved items to the weekday team are essential.

Qualifikationen

• Dependable, punctual and organized individual with strong communication skills.
• Ability to manage multiple calls, customers, and technicians simultaneously.
• Comfortable using computers and learning new software; good problem-solving attitude.

Aufgaben

• Answer incoming customer calls in a friendly and professional manner.
• Gather accurate information about plumbing needs.
• Schedule service appointments and enter job information accurately.
• Dispatch and coordinate service technicians throughout the day.
• Communicate appointment expectations with customers.
• Monitor the schedule and adjust as conditions change.
• Keep technicians and management informed of scheduling or customer issues.
• Maintain accurate job notes in the service management system.
• Follow up on open items as needed.
• Resolve routine customer concerns and elevate issues appropriately.
• Handoff unresolved weekend items to weekday office team.

Kenntnisse

Dependable

Punctual

Independent worker

Phone communication

Organized

Detail-oriented

Multi-tasking

Problem ownership

Tools

ServiceTitan

Jobbeschreibung

Mr. Rooter Plumbing is seeking a dependable Weekend Dispatcher / Customer Service Representative to join our office team. You will be the first point of contact for customers needing service and you will help coordinate our service technicians throughout the day.

This role requires calm, organized communication, strong multitasking, and a commitment to keeping customers and technicians informed. Weekend availability and the ability to hand off unresolved items to the weekday team are essential.