Weekend Dispatch & Customer Support Specialist

Paylocity; Seville (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

World Truck Towing & Recovery, Inc. is hiring Customer Service Representatives for a dedicated weekend shift in Seville, Ohio. This part-time role offers consistent weekend hours and a chance to work with a customer-focused dispatch team.

No towing experience required — paid training provided. You will handle calls, gather information, dispatch services, and assist with billing and scheduling in a fast-paced environment.

Qualifications

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, detail-oriented, and team-focused

Responsibilities

• Deliver calm, professional support in high-pressure situations
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Coordinate with drivers and keep customers informed
• Assist with billing, scheduling, and administrative tasks
• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

Skills

Customer service

Communication

Multitasking

Calm under pressure

Computer skills

Dispatch software

Education

High school diploma or equivalent

Job description

World Truck Towing & Recovery, Inc. is hiring Customer Service Representatives for a dedicated weekend shift in Seville, Ohio. This part-time role offers consistent weekend hours and a chance to work with a customer-focused dispatch team.

No towing experience required — paid training provided. You will handle calls, gather information, dispatch services, and assist with billing and scheduling in a fast-paced environment.