Customer Service Representative (Weekend Shift) Seville, OH

Kaizen Lab Inc.; Seville (OH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid training

Job summary

Kaizen Lab Inc. is hiring Customer Service Representatives for a weekend shift in Seville, Ohio. Ideal for individuals seeking consistent hours, this part-time opportunity offers paid training, competitive pay based on experience, and career advancement.

Responsibilities include managing customer calls, coordinating towing services, and maintaining professionalism under pressure. Benefits include health insurance, 401(k) with company match, and paid time off.

Qualifications

• Customer service experience preferred, but not required.
• Basic computer skills required.
• Ability to stay calm and professional under pressure.

Responsibilities

• Deliver calm, professional support in high-pressure situations.
• Answer incoming calls and gather key information.
• Dispatch towing and roadside services efficiently.
• Provide service updates and estimated arrival times.

Skills

Strong communication and multitasking

Attention to detail

Customer service experience

Education

High school diploma or equivalent

Tools

Dispatch software experience

Job description

NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES (WEEKEND SHIFT)

Location: Seville, Ohio (Medina Area). Weekend Shift: 9:00 AM – 9:00 PM. Part-Time Opportunity.

Join a Growing, Customer-First Team!

World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team for a dedicated weekend shift.

This role is ideal for candidates looking for consistent weekend hours in a fast-paced, team-oriented environment.

Perfect for students, second-income households, or those seeking weekend-only work.

No towing experience required – paid training provided!

KEY RESPONSIBILITIES

• Deliver calm, professional support in high-pressure situations
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Coordinate with drivers and keep customers informed
• Assist with billing, scheduling, and administrative tasks

• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

WHAT WE’RE LOOKING FOR

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, detail-oriented, and team-focused

WHAT WE OFFER

• Competitive pay (based on experience)
• Overtime opportunities (time-and-a-half)
• Paid training – no experience required
• Consistent weekend shift schedule (9 AM – 9 PM)
• Career advancement opportunities

BENEFITS

• Health Insurance & Health Savings Account contributions
• Life & Supplemental Insurance (Disability, Accident, Critical Illness)
• 401(k) with company match
• Paid Holidays & Paid Time Off
• Proactive Health Management Plan (telemedicine, health coaching, and more)

ABOUT WORLD TRUCK

With over 40 years of experience, World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City.

We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more, delivering fast, professional service when customers need it most.

Our reputation is built on safety, reliability, and customer service excellence.

“One Call Does It All.”®