Customer Service Representative Burbank, OH

Kaizen Lab Inc.; Kentucky; Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Holidays & Paid Time Off

Flexible scheduling

Job summary

World Truck Towing & Recovery, Inc. is actively hiring Customer Service Representatives at their Seville, Ohio location. This role is essential for providing dependable support to customers during their most stressful moments.

We are looking for individuals who are reliable and professional, with strong communication and multitasking skills. No towing experience is necessary as paid training will be provided. The position allows for flexible scheduling with both full-time and part-time shifts available.

Join our team and become part of a customer-first culture that values safety, reliability, and excellence.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred, but not required.
• Ability to stay calm and professional under pressure.

Responsibilities

• Deliver calm, professional customer support in a fast-paced environment.
• Answer incoming calls and gather key information.
• Dispatch towing and roadside services efficiently and accurately.

Skills

Customer service experience

Strong communication skills

Multitasking skills

Basic computer skills

Education

High school diploma or equivalent

Job description

NOW HIRING – CUSTOMER SERVICE REPRESENTATIVES

Location: Burbank, Ohio

Full-Time & Part-Time | Multiple Shifts Available

Join a Growing, Customer-First Team!

World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team. As the first point of contact, you play a vital role in helping customers during stressful situations and ensuring fast, reliable service.

No towing experience required — paid training provided!

KEY RESPONSIBILITIES

• Deliver calm, professional customer support in a fast-paced environment
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Communicate with drivers and coordinate responses
• Assist with billing, scheduling, and general administrative tasks
• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

WHAT WE’RE LOOKING FOR

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, team-oriented, and detail-focused

WHAT WE OFFER

• Competitive pay (based on experience)
• Overtime opportunities (time-and-a-half)
• Paid training – no experience necessary
• Flexible scheduling – multiple shifts available
• Advancement opportunities – we promote from within

BENEFITS

• Health Insurance & Health Savings Account contributions
• Life & Supplemental Insurance (Disability, Accident, Critical Illness)
• 401(k) with company match
• Paid Holidays & Paid Time Off
• Proactive Health Management Plan (telemedicine, health coaching, and more)

ABOUT WORLD TRUCK

With over 40 years of experience, World Truck Towing & Recovery provides 24/7 towing, transport, and recovery services across Ohio, including Seville, Medina, Columbus, Cleveland, Akron, and Grove City.

We support major interstate corridors such as I-70, I-71, I-76, I-77, I-80, I-90, I-270, and more, delivering fast, professional service when customers need it most.

Our reputation is built on safety, reliability, and customer service excellence.

“One Call Does It All.”®

CONTACT INFORMATION

4970 Park Avenue West, Seville, Ohio 44273

Phone: [phone] | Toll-Free: 800-886-1116

Website: www.A1WorldTruck.com