Weekend Dispatch & Customer Care Specialist

A1 World Truck; Seville (OH); On-site; USD 17,000 - 23,000; Part time

Job summary

World Truck Towing & Recovery, Inc. in Seville, Ohio, is hiring Customer Service Representatives for a weekend shift. This part-time role focuses on delivering calm, professional support, handling calls, gathering information, and dispatching towing and roadside services.

No towing experience is required as paid training is provided. Ideal for students or those seeking weekend-only work. Join a growing team that values safety, reliability, and outstanding customer service, with opportunities to

Qualifications

• High school diploma or equivalent required
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills; dispatch software experience is a plus

Responsibilities

• Deliver calm, professional support in high-pressure situations
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Coordinate with drivers and keep customers informed
• Assist with billing, scheduling, and administrative tasks
• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

Skills

Customer service

Communication

Multitasking

Calm under pressure

Basic computer skills

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

World Truck Towing & Recovery, Inc. in Seville, Ohio, is hiring Customer Service Representatives for a weekend shift. This part-time role focuses on delivering calm, professional support, handling calls, gathering information, and dispatching towing and roadside services.

No towing experience is required as paid training is provided. Ideal for students or those seeking weekend-only work. Join a growing team that values safety, reliability, and outstanding customer service, with opportunities to