Weekend Customer Service Pro – High Pay, Benefits & Growth

Cool Today - Cooling, Plumbing, Electrical; Sarasota (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Fri–Mon schedule

Hourly pay $18–$19

PTO plan

Health, Vision and Dental

401K with match up to 30%

Life Insurance

Disability

Additional programs (FSAs, Identity)

Professional development

Collaborative environment

Career growth coaching

Job summary

Cool Today is hiring Customer Service Representatives to join our Florida team. You will handle high volume calls, respond to emails and schedule service appointments while updating customer accounts in a computerized system.

Qualifications include at least 1 year in customer service, basic computer skills, and English fluency. Service Titan experience is a plus; the role offers a Friday-to-Monday schedule with full-time 10-hour shifts and comprehensive benefits.

Qualifications

• 1 year of customer service experience.
• Must be fluent in reading, writing and speaking English.
• Basic computer proficiency, especially with Microsoft applications.
• Experience with ServiceTitan is a plus.

Responsibilities

• Handle high volume inbound customer service calls.
• Make/handle a high volume of outbound calls.
• Respond to email inquiries.
• Receive and record completed work orders from field technicians.
• Expedite unresolved customer grievances to the appropriate departments.
• Maintain accurate customer information and appointment details.
• Actively promote and sell new or additional services or products when applicable.

Skills

Customer service

English proficiency

Communication

Basic computer skills

Education

High School Diploma or GED

Tools

Service Titan

Microsoft Office

Job description

Cool Today is hiring Customer Service Representatives to join our Florida team. You will handle high volume calls, respond to emails and schedule service appointments while updating customer accounts in a computerized system.

Qualifications include at least 1 year in customer service, basic computer skills, and English fluency. Service Titan experience is a plus; the role offers a Friday-to-Monday schedule with full-time 10-hour shifts and comprehensive benefits.