Weekend Customer Service Pro - High-Volume Support

ALCIDEWORKS LLC; Orange Park (FL); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

A customer service company in Orange Park is seeking a Customer Service Representative for the Weekend Shift. Responsibilities include receiving a high volume of calls, identifying customer needs, and providing solutions. The ideal candidate possesses excellent communication skills, is computer savvy, and can manage stress well. Competitive compensation and growth opportunities are offered.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Friendly demeanor and ability to remain calm under pressure.
• Highly organized with the ability to prioritize projects.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify customer needs and provide solutions.
• Document all customer interactions.
• Attend trainings to maintain up-to-date skills.

Skills

Excellent phone communication skills

Active listening techniques

Computer proficiency

Time management

Ability to work under pressure

Education

High school diploma/GED

Tools

Customer management software

Job description

A customer service company in Orange Park is seeking a Customer Service Representative for the Weekend Shift. Responsibilities include receiving a high volume of calls, identifying customer needs, and providing solutions. The ideal candidate possesses excellent communication skills, is computer savvy, and can manage stress well. Competitive compensation and growth opportunities are offered.