Weekend Customer Care & Community Host

Eat Evergreen Inc; Glencoe (IL); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

Evergreen is seeking a part-time Customer Service & Community Associate to provide weekend coverage for our customer service and social channels. You will monitor inboxes and social interactions, respond in our brand voice, and escalate questions when needed.

This role is 6–10 hours per week across Saturday and Sunday, with multiple check-ins and paid hourly. You’ll work independently and help maintain consistent coverage while delivering friendly support.

Qualifications

• Prior customer service, community management or social media experience; CPG or food brand experience preferred
• Excellent written communication skills and strong judgment
• Comfortable communicating with customers in a warm, friendly and professional brand voice
• Good judgment in knowing when to elevate customer questions
• Reliable and comfortable working independently
• Familiarity with customer service and social media management tools is a plus

Responsibilities

• Monitor Evergreen’s customer service inbox throughout the weekend and respond to customer questions and feedback
• Identify customer questions that require additional support and elevate to the appropriate Evergreen team member as needed
• Monitor Evergreen’s social channels for customer DMs, comments, tags and mentions
• Respond to customer questions and engage with our community in Evergreen’s brand voice
• Repost relevant customer and community content
• Ensure Evergreen’s customer service and social channels have consistent coverage throughout the weekend

Skills

Customer service

Community management

Social media

Tools

Social media management tools

Job description

Evergreen is seeking a part-time Customer Service & Community Associate to provide weekend coverage for our customer service and social channels. You will monitor inboxes and social interactions, respond in our brand voice, and escalate questions when needed.

This role is 6–10 hours per week across Saturday and Sunday, with multiple check-ins and paid hourly. You’ll work independently and help maintain consistent coverage while delivering friendly support.