Weekend Crisis Center CSR: Frontline Support

LifePath Systems; McKinney (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

LifePath Systems is seeking a Crisis Center Customer Service Representative (CSR) to support the Mobile Crisis Outreach Team. The role requires answering the MCOT red line, scheduling appointments, and updating records in a fast-paced environment.

The CSR will work with the crisis team and community partners to triage calls and ensure accurate documentation. The position emphasizes trauma-informed, person-centered interactions, professional ethics, and the ability to handle multiple duties,

Qualifications

• High School Diploma or GED required.
• 3 years’ experience in a medical office, agency, or hospital with scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred.
• Knowledge of Medicaid, Medicare, and private insurance billing practices.

Responsibilities

• Answer calls and screen the MCOT red line; take messages and transfer to appropriate staff.
• Greet clients, check in for appointments, schedule visits, and update medical records.
• Maintain MCOT and hospital logs; assist with waitlists and monthly data reporting.
• Process inquiries via Avail, email Crisis Team, and create Smartcare inquiries daily.
• Support safety monitoring and conduct duties as assigned.

Skills

Customer service

Medical office experience

Scheduling knowledge

Bilingual preferred

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

LifePath Systems is seeking a Crisis Center Customer Service Representative (CSR) to support the Mobile Crisis Outreach Team. The role requires answering the MCOT red line, scheduling appointments, and updating records in a fast-paced environment.

The CSR will work with the crisis team and community partners to triage calls and ensure accurate documentation. The position emphasizes trauma-informed, person-centered interactions, professional ethics, and the ability to handle multiple duties,