Evening & Weekend Healthcare Concierge

Leisure Chateau Premier Subacute Care & Rehab Center; Lakewood Township (NJ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Holiday Pay

Paid Time Off

Weekly Appreciation

Gift Giveaways

Job summary

Leisure Chateau Premier Subacute Care & Rehab Center is seeking a Healthcare Concierge / Resident Representative to enhance patient experience during evenings, nights, weekends, and holidays. This role serves as first point of contact, addressing non-clinical requests and coordinating services.

The position emphasizes exceptional customer service, independent judgment after hours, and collaboration with security and facilities to maintain smooth facility operations.

Qualifications

• Proven ability to provide exceptional customer service and build rapport with diverse individuals.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and decision-making abilities, with the capacity to remain calm and effective in stressful situations.
• Ability to work independently and exercise sound judgment, particularly during off-hours with limited supervision.
• Proficiency in basic computer applications and electronic health record (EHR) systems [if applicable].

Responsibilities

• Act as a warm and welcoming point of contact for patients, families, and visitors.
• Coordinate non-clinical requests like appointment scheduling and wayfinding.
• Serve as liaison between patients and clinical staff to facilitate communication.
• Manage patient feedback and escalate issues promptly.
• Document significant events and actions taken during off-hours.
• Collaborate with security, facilities, and clinical staff to address urgent needs.

Skills

Exceptional customer service

Excellent communication

Active listening

Problem-solving

Independent judgment

Basic computer apps

Tools

EHR systems

Job description

Leisure Chateau Premier Subacute Care & Rehab Center is seeking a Healthcare Concierge / Resident Representative to enhance patient experience during evenings, nights, weekends, and holidays. This role serves as first point of contact, addressing non-clinical requests and coordinating services.

The position emphasizes exceptional customer service, independent judgment after hours, and collaboration with security and facilities to maintain smooth facility operations.