Weekend Concierge & Guest Experience Specialist

Planned Companies; Guttenberg (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with employer match

Job summary

Planned Companies operates a concierge service in Guttenberg, NJ, seeking Front Desk Associates and Doormen. It emphasizes warm, proactive guest handling, assisting tenants, guests, and vendors, and coordinating local experiences with strong customer service skills. The role requires lifting up to 50 lbs and multi-tasking across a busy lobby.

Position is Saturday–Monday 11am–7pm, not overnight, with benefits and opportunities to engage with the local community and events.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including scheduling reservations and appointments at local venues.
• Plan and organize on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby, and manage keys and access cards.

Job description

Planned Companies operates a concierge service in Guttenberg, NJ, seeking Front Desk Associates and Doormen. It emphasizes warm, proactive guest handling, assisting tenants, guests, and vendors, and coordinating local experiences with strong customer service skills. The role requires lifting up to 50 lbs and multi-tasking across a busy lobby.

Position is Saturday–Monday 11am–7pm, not overnight, with benefits and opportunities to engage with the local community and events.