Resident Concierge & Front Desk Specialist

DeKalb Health; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Waltonwood is seeking a part-time Concierge to be the first and last impression of our communities, delivering top-tier customer service and hospitality to residents and visitors. You will greet people, answer calls, and support day-to-day inquiries with a positive, professional demeanor.

Reporting to the Business Office Manager, you will provide administrative support, assist with front desk duties, and help maintain a safe, welcoming environment for residents and staff alike.

Qualifications

• Proficiency with Microsoft Office and other computer applications.
• Knowledge of multiple phone line operations and proper phone etiquette.
• A minimum of 6 months of customer service and clerical experience preferred.
• High School Diploma or GED preferred.
• Strong communication and organization skills.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally. Gather information, answer questions or requests, and/or channel to the appropriate destination.
• Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff. Monitor and direct those who enter and exit the building and follow check in and out procedures.
• Become familiar with all residents of the community, and communicate positively with them daily.
• Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns.
• Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager.
• Keep front desk organized, neat, and clean and provide light housekeeping duties.
• Assist with all other duties as assigned by the Business Office Manager.

Skills

Strong Communication Skills

Customer Focused

Organization

Empathetic and Compassionate

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Waltonwood is seeking a part-time Concierge to be the first and last impression of our communities, delivering top-tier customer service and hospitality to residents and visitors. You will greet people, answer calls, and support day-to-day inquiries with a positive, professional demeanor.

Reporting to the Business Office Manager, you will provide administrative support, assist with front desk duties, and help maintain a safe, welcoming environment for residents and staff alike.