Weekend Concierge & Resident Experience Specialist

DeKalb Health; Novi (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Waltonwood Senior Living is seeking a part-time Concierge to provide exceptional customer service and administrative support within our community. This role greets residents, visitors, and staff, answers inquiries, and assists with day-to-day requests while ensuring safety procedures are followed.

Reporting to the Business Office Manager, the Concierge also maintains a positive, organized front desk, supports department heads, and helps foster a welcoming, comfortable living environment for

Qualifications

• Proficiency with Microsoft Office and other computer applications.
• Knowledge of multiple phone line operations and proper phone etiquette.
• A minimum of 6 months of customer service and clerical experience preferred.
• High School Diploma or GED preferred.
• Strong communication and organization skills.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.

Skills

Communication skills

Customer service

Organization

Empathy

Education

High School Diploma or GED

Job description

Waltonwood Senior Living is seeking a part-time Concierge to provide exceptional customer service and administrative support within our community. This role greets residents, visitors, and staff, answers inquiries, and assists with day-to-day requests while ensuring safety procedures are followed.

Reporting to the Business Office Manager, the Concierge also maintains a positive, organized front desk, supports department heads, and helps foster a welcoming, comfortable living environment for