Weekend Community Concierge

Singh Management; Novi (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Waltonwood is seeking a Concierge to serve as the first and last impression of our community, delivering top-tier hospitality and administrative support. You will greet residents and visitors, handle calls, and assist with day-to-day inquiries while upholding safety and security procedures.

As part of the Administrative team, you will maintain resident rosters, assist department heads, and support general office functions.

Qualifications

• Proficiency with Microsoft Office and other computer applications.
• Knowledge of multiple phone line operations and proper phone etiquette.
• A minimum of 6 months of customer service and clerical experience preferred.
• High School Diploma or GED preferred.
• Strong communication and organization skills.

Responsibilities

• Greet residents, visitors, and staff in a welcoming, professional manner.
• Answer internal/external telephone calls promptly and professionally. Gather information, answer questions or requests, and/or channel to the appropriate destination.
• Properly understand and apply safety, security, and emergency procedures to ensure the well-being of both residents and staff. Monitor and direct those who enter and exit the building and follow check in and out procedures.
• Become familiar with all residents of the community, and communicate positively with them daily.
• Update resident roster daily, collect daily resident charges (meal tickets, general store charges, etc.), and respond to questions and concerns.
• Provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director as directed by the Business Office Manager.
• Keep front desk organized, neat, and clean and provide light housekeeping duties.
• Assist with all other duties as assigned by the Business Office Manager.

Skills

Customer service

Phone etiquette

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Waltonwood is seeking a Concierge to serve as the first and last impression of our community, delivering top-tier hospitality and administrative support. You will greet residents and visitors, handle calls, and assist with day-to-day inquiries while upholding safety and security procedures.

As part of the Administrative team, you will maintain resident rosters, assist department heads, and support general office functions.