Weekend Concierge

Synergy Senior Management; Auburn Hills (MI); On-site; USD 16,531 - 20,664; Part time

Job summary

Synergy Senior Management's Willowbrook Hills community in Auburn Hills, MI is seeking a dependable Concierge to greet residents, families and visitors, answer calls, and maintain a welcoming front desk. This part-time role includes weekends 9am-5:30pm and shifts may vary, with emphasis on safety, organization and warm customer service.

You will coordinate with care staff, manage mail and deliveries, and respond calmly in emergencies.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, hospitality, healthcare, or senior living preferred.
• Strong communication and interpersonal skills.
• Comfortable working with seniors, including memory impairment.
• Ability to multitask and remain composed in a dynamic environment.
• Basic computer skills (email, scheduling systems, phone systems).
• Reliable and flexible availability.

Responsibilities

• Greet residents, visitors, and staff in a warm, professional manner.
• Answer and direct phone calls; manage inquiries efficiently.
• Monitor building entry/exit and security at the front desk.
• Assist with resident requests to maintain satisfaction.
• Handle incoming/outgoing mail and deliveries.
• Communicate with care staff regarding resident needs or concerns.
• Maintain front desk organization and presentable lobby area.
• Respond calmly in urgent or emergency situations.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Memory care awareness

Education

High school diploma or equivalent

Job description

Position Summary

We are seeking a dependable and service-oriented Concierge to support our Assisted Living and Memory Care community. This role serves as the first point of contact for residents, families, visitors, and staff, helping create a welcoming, safe, and well-coordinated environment. Flexibility is essential, as shifts may vary based on staffing needs, including evenings, weekends, and holidays.

Location

Willowbrook Hills
3151 Walton Blvd, Auburn Hills, MI

Job Type

Part Time

Shifts Needed

Weekends: 9am-5:30pm

Key Responsibilities

• Greet residents, visitors, and staff in a warm, professional manner
• Answer and direct phone calls; manage inquiries efficiently
• Monitor building entry/exit
• Assist with resident requests
• Handle incoming/outgoing mail and deliveries
• Communicate effectively with care staff regarding resident needs or concerns
• Maintain front desk organization and ensure a clean, presentable lobby area
• Respond calmly and appropriately in urgent or emergency situations

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service, hospitality, healthcare, or senior living preferred
• Strong communication and interpersonal skills
• Comfortable working with seniors, including individuals with memory impairment
• Ability to multitask and remain composed in a dynamic environment
• Basic computer skills (email, scheduling systems, phone systems)
• Reliable and flexible availability

Preferred Attributes

• Compassionate, patient, and respectful demeanor
• Strong problem-solving skills and attention to detail
• Team-oriented with a willingness to assist across departments

Working Conditions

• Primarily desk-based with occasional walking throughout the community
• May involve holiday coverage
• Interaction with residents in assisted living and memory care settings