PT Weekend Concierge AL

PruittHealth; Kennesaw (GA); Hybrid; USD 21,000 - 26,000; Full time

Job summary

PruittHealth in Georgia is seeking a Concierge to serve as the first point of contact for residents, families, guests, and vendors. You will provide exceptional customer service and administrative support to foster a welcoming, safe environment that enhances residents’ quality of life in an assisted living community.

You will greet people, manage front desk operations, monitor access, and coordinate with other departments to ensure timely service delivery.

Qualifications

• Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a compassionate demeanor.
• Proficiency in Microsoft Office and basic office equipment.
• Ability to multitask and remain composed under pressure.

Responsibilities

• Greet residents, visitors, and staff warmly and professionally.
• Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately.
• Monitor visitor access and maintain security protocols.
• Assist residents with requests such as transportation scheduling, appointment reminders, and general information.
• Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining).
• Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests).
• Support event coordination and community programming as needed.
• Respond to emergency situations calmly and in accordance with facility protocols.
• Uphold confidentiality and respect for resident privacy at all time.

Skills

Problem Solving

Verbal Communication

Written Communication

Interpersonal Skills

Tools

Microsoft Office

Job description

Description

JOB PURPOSE:

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

KEY RESPONSIBILITIES:

1.Greet residents, visitors, and staff warmly and professionally

2.Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately

3.Monitor visitor access and maintain security protocols

4.Assist residents with requests such as transportation scheduling, appointment reminders, and general information

5.Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)

6.Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)

7.Support event coordination and community programming as needed

8.Respond to emergency situations calmly and in accordance with facility protocols

9.Uphold confidentiality and respect for resident privacy at all time

KNOWLEDGE, SKILLS, ABILITIES:

Problem Solving

Qualifications

MINIMUM EDUCATION REQUIRED:

MINIMUM EXPERIENCE REQUIRED:

Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

N/A

ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

Excellent verbal and written communication skills

Strong interpersonal skills and a compassionate demeanor

Proficiency in Microsoft Office and basic office equipment

Ability to multitask and remain composed under pressure

Familiarity with HIPAA and elder care standards is a plus

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com