PT Weekend Concierge AL

Pruitthealth Corporation; Kennesaw (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Pruitthealth Corporation is seeking a friendly Concierge to be the first contact for residents, families, guests, and vendors in an assisted living community. You will deliver exceptional service and handle basic administrative tasks to support a welcoming, safe environment.

The role requires at least 1 year of customer service or administrative experience, strong communication skills, and proficiency with Microsoft Office; HIPAA awareness is a plus.

Qualifications

• Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare.

Responsibilities

• Greet residents, families, guests, and staff warmly and professionally.
• Manage front desk operations including phones, inquiries, and directing calls.
• Monitor visitor access and maintain security protocols.
• Assist residents with transportation scheduling, reminders, and information.
• Coordinate with maintenance, housekeeping, and dining to ensure timely service.
• Maintain logs for visits, deliveries, and resident requests.
• Support event coordination and community programming as needed.
• Respond calmly to emergencies per facility protocols.
• Uphold confidentiality and resident privacy at all times.

Skills

Customer service

Verbal and written communication

Multitasking

Interpersonal skills

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office

Front desk software

Job description

Description

JOB PURPOSE:

The Concierge serves as the first point of contact for residents, families, guests, and vendors, providing exceptional customer service and administrative support. This role is vital in fostering a welcoming, safe, and responsive environment that enhances the quality of life for residents in an assisted living community.

KEY RESPONSIBILITIES:

1.Greet residents, visitors, and staff warmly and professionally

2.Manage front desk operations including answering phones, responding to inquiries, and directing calls appropriately

3.Monitor visitor access and maintain security protocols

4.Assist residents with requests such as transportation scheduling, appointment reminders, and general information

5.Coordinate with other departments to ensure timely service delivery (e.g., maintenance, housekeeping, dining)

6.Maintain accurate logs and records (e.g., visitor sign-in, package deliveries, resident requests)

7.Support event coordination and community programming as needed

8.Respond to emergency situations calmly and in accordance with facility protocols

9.Uphold confidentiality and respect for resident privacy at all time

KNOWLEDGE, SKILLS, ABILITIES:

Problem Solving

Qualifications

MINIMUM EDUCATION REQUIRED:

MINIMUM EXPERIENCE REQUIRED:

Minimum 1 year of customer service or administrative experience, preferably in senior living, hospitality, or healthcare

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

N/A

ADDITIONAL QUALIFICATIONS: (Preferred qualifications)

Excellent verbal and written communication skills

Strong interpersonal skills and a compassionate demeanor

Proficiency in Microsoft Office and basic office equipment

Ability to multitask and remain composed under pressure

Familiarity with HIPAA and elder care standards is a plus

Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.

As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

For Florida Job Postings Only:

For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com