Guest Service Agent | Westin | Wilmington, DE

Prussia PA; Wilmington (DE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Competitive pay

Job summary

Prussia PA in Wilmington, DE is seeking a friendly Front Desk Associate to be the welcoming face of the hotel. You’ll greet guests, handle check-in and check-out, and share local recommendations.

Applicants should have a High School diploma and 3–6 months of related experience. You’ll work on-site, stand for long periods, handle cash, and stay composed in a fast-paced environment. We offer competitive pay and hotel discounts.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related guest-services experience preferred.
• Excellent communication and interpersonal skills essential.
• Ability to work in a fast-paced, on-site hotel environment.

Responsibilities

• Be the face of the front desk, greeting guests and guiding them through check-in/check-out.
• Share knowledge of local restaurants, entertainment, and events with guests.
• Handle cash transactions and operate hotel management systems professionally.

Skills

Customer service

Cash handling

Local area knowledge

Professional appearance

Education

High School diploma or equivalent

Tools

PMS systems

Databases/Computers

Job description

Job Category: Front Desk

Requisition Number: GUEST020016

• Posted : October 21, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

What You’ll Do:

You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you’ll be making sure all guests receive excellent service from check-in to check-out.

A lot goes into creating a perfect hotel stay, and you’ll play a huge role in this. We are looking to you to OWN the front desk area.

Here are a few of the other tasks that will keep you busy on a daily basis:

• Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches.
• You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests.
• You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job.

Where You’ve Been:

We’re looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won’t be a great fit.

When You’re Here:

Sometimes you’ll be behind the desk—but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

2 years:Guest Services/Reception