Front Desk Agent

Crown Hotel & Travel Management Llc; Wilmington (NC); Vor Ort; USD 17.000 - 24.000; Teilzeit

Benefits dieser Stelle

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Zusammenfassung

Crown Hotel & Travel Management, LLC in Wilmington, NC is hiring a Front Desk Agent. You will receive guests, manage reservations, process payments, provide information about hotel policies, and share local tourism tips while ensuring room readiness.

This part-time role requires weekend work and a professional demeanor. Candidates should have a high school diploma, basic computer skills, strong communication, organization, and the ability to lift up to 20 pounds.

Qualifikationen

• High school diploma or equivalent.
• Basic computer skills including word processing.
• Strong communication and interpersonal skills.
• Good organization and time management.
• Ability to multitask and handle busy front-desk environment.
• Physical ability to lift up to 20 pounds as needed.
• Maintain high personal hygiene and appearance.

Aufgaben

• Receive accommodation reservations and guest details.
• Process guest payments and issue receipts.
• Allocate rooms and manage reservations.
• Provide hotel policies and facilities information to guests.
• Offer local tourism information and recommendations.
• Address guest concerns and respond to queries.
• Maintain cash drawer and balance at shift end.
• Assist guests with safety deposit boxes as required.
• Follow uniform and safety procedures.
• Document and report routine repairs or replacements.

Kenntnisse

Customer service

Communication

Organization

Multitasking

Ausbildung

High school diploma or equivalent

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

General Manager Wilmington, NC, US

3 days ago Requisition ID: 1826

Salary Range: $15.00 To $15.00 Hourly

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.

Part-Time

• Insurance (Medical, Dental and Vision)
• Supplemental Insurance
• Enhanced Paid Time Off (PTO) Plan
• Paid Training
• Fantastic Company Culture

Job Responsibilities

• Receiving accommodation reservations from visitors
• Taking the details of all arriving guests including payment information
• Allocating rooms to all guests
• Providing information to guests about the procedures, policies, and facilities of the hotel
• Providing the guest with the necessary tourism information
• Handling all customer concerns and queries
• Issuing receipts to the guests
• Ensuring the safety and security of all guests
• Maintain all guest reservations in accordance with credit card security requirements
• Balance and properly account for cash drawer at the desk for each shift
• Maintain all training requirements as set forth by General Manager
• Assisting guests with safety deposit box forms and keys as outlined by GM
• Wear a provided uniform and name tag at all times on the property
• Perform routine cleaning throughout the work area
• Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
• Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel
• Respond to guest’s requests for immediate repairs
• Report lost-and-found items in accordance with hotel procedures
• All other assigned duties

Qualifications/Requirements

• High school diploma or equivalent
• Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must display very good organization and time management skills
• Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
• Must be able to regularly lift and carry up to 20 pounds without assistance
• To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.