Website Support Agent (Remote)

Cella; Coppell (TX); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Short-term disability

Life insurance

Job summary

Cella by Randstad Digital is seeking a Website Support Specialist to be the first point of contact for clients using WordPress. You will translate requests into tasks and complete frontend updates, with escalation to developers when needed.

Strong communication and attention to detail are essential. You will review and document client requests, perform frontend edits, and ensure pages render correctly across devices.

Qualifications

• Proven hands-on with HTML/CSS and image optimization.
• Experience with mobile-responsive sites and breakpoints.
• Strong ability to translate client requests into actionable tasks and document them clearly.

Responsibilities

• Answer client questions about WordPress sites via phone, email, text, and chat.
• Review update requests, define scope, and confirm details with clients.
• Make frontend WordPress updates: text, images, layouts, and basic HTML/CSS edits.
• Optimize media for fast page loads before site deployment.
• Test updates on desktop, tablet, and mobile to ensure correct display.
• Escalate non-basic requests with clear documentation to colleagues or developers.
• Track open requests and follow up with clients until resolved.
• Maintain accurate notes on client accounts, requests, and changes.

Skills

HTML

CSS

Photo optimization

Mobile‑responsive design

API basics

Client communication

Documentation

Attention to detail

Tools

WordPress

Ticketing system

Job description

Location: Remote

Job Type: Permanent

Compensation Range: 60-65k

On behalf of our fast-growing tech client in the real estate tech industry, we are seeking a Website Support Specialist who will be the first point of contact for clients with questions about their WordPress websites. You will answer client questions, turn their update requests into clear tasks, and complete frontend website updates on your own. When a request needs more technical help, you will hand it off to a colleague or developer with clear, complete documentation.

What You'll Do

• Answer client questions about their WordPress websites by phone, email, text, and chat.
• Review client update requests, identify the specific action items, and confirm scope with the client when a request is unclear.
• Make frontend updates to client WordPress sites, such as text and page content changes, image swaps, layout adjustments, and basic HTML and CSS edits.
• Optimize photos and other media for fast page loads before adding them to a site.
• Review every update on desktop, tablet, and mobile to ensure pages display correctly across screen sizes.
• Escalate requests beyond basic frontend work to colleagues or developers, with clear documentation: what the client asked for, the affected pages or URLs, screenshots, steps to reproduce, and the expected result.
• Track open requests and follow up with clients until each one is resolved.
• Keep accurate notes on client accounts, requests, and changes made.

What You'll Bring

• Hands‑on experience with common web technologies, including HTML, CSS, and photo optimization, plus routine frontend website updates and maintenance.
• Experience with mobile‑responsive websites and an understanding of how layouts are built for mobile viewports (breakpoints, media queries, flexible images and grids).
• A fundamental understanding of how APIs work, including how websites send and receive data from other systems.
• Clear, friendly communication with clients by phone, email, text, and chat, including non‑technical clients.
• The ability to distill a client’s request into actionable items and complete basic website updates independently.
• Strong attention to detail in documentation, especially when assigning work to or requesting help from colleagues and developers.
• Good organization and follow‑through when handling several client requests at once.

Nice to Have

• Experience updating and maintaining WordPress websites.
• Experience with WordPress page builders, themes, and plugins.
• Familiarity with basic SEO practices, such as site structure, internal linking, page titles, meta descriptions, image alt text, and page speed.
• Experience using a ticketing or help desk system to manage client requests.
• Experience with image editing tools for cropping, resizing, and compressing photos.
• Interest in real estate, especially rural, farm, ranch, or land properties.

Job ID: JN -112026-167121

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.