WordPress Website Support Specialist (Remote)

Cella by Randstad Digital; Coppell (TX); Remote; USD 60,000 - 65,000; Full time

Job summary

Cella by Randstad Digital is seeking a Website Support Specialist to be the first point of contact for clients using WordPress sites. You will translate requests into actionable tasks and perform frontend updates, with escalation for more technical work.

You’ll review updates for desktop, tablet, and mobile, optimize media, and document clearly for teammates. Strong communication and careful note-taking are essential in a remote, fast-paced environment.

Qualifications

• Hands-on experience with HTML, CSS and frontend website updates.
• Ability to review client requests, define scope and translate into tasks.
• Strong documentation and attention to detail when escalating requests.

Responsibilities

• Answer client questions about WordPress sites by phone, email, text or chat.
• Make frontend updates: text changes, image swaps, layout tweaks, basic HTML/CSS edits.
• Optimize photos for fast page loads and ensure responsive display on all devices.
• Escalate complex requests with clear docs: URLs, screenshots, steps, expected results.
• Track requests and follow up until resolved; maintain accurate client notes.

Skills

HTML

CSS

Frontend updates

Documentation

Communication

Tools

WordPress

WordPress page builders

Plugins

Job description

Cella by Randstad Digital is seeking a Website Support Specialist to be the first point of contact for clients using WordPress sites. You will translate requests into actionable tasks and perform frontend updates, with escalation for more technical work.

You’ll review updates for desktop, tablet, and mobile, optimize media, and document clearly for teammates. Strong communication and careful note-taking are essential in a remote, fast-paced environment.