Remote WordPress Site Support Specialist

Cella by Randstad Digital; Coppell (TX); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K plan

Short-term disability

Life insurance

Job summary

Cella by Randstad Digital is seeking a Website Support Specialist to be the first point of contact for clients using WordPress. You will translate requests into tasks and complete frontend updates, with escalation to developers when needed.

Strong communication and attention to detail are essential. You will review and document client requests, perform frontend edits, and ensure pages render correctly across devices.

Qualifications

• Proven hands-on with HTML/CSS and image optimization.
• Experience with mobile-responsive sites and breakpoints.
• Strong ability to translate client requests into actionable tasks and document them clearly.

Responsibilities

• Answer client questions about WordPress sites via phone, email, text, and chat.
• Review update requests, define scope, and confirm details with clients.
• Make frontend WordPress updates: text, images, layouts, and basic HTML/CSS edits.
• Optimize media for fast page loads before site deployment.
• Test updates on desktop, tablet, and mobile to ensure correct display.
• Escalate non-basic requests with clear documentation to colleagues or developers.
• Track open requests and follow up with clients until resolved.
• Maintain accurate notes on client accounts, requests, and changes.

Skills

HTML

CSS

Photo optimization

Mobile‑responsive design

API basics

Client communication

Documentation

Attention to detail

Tools

WordPress

Ticketing system

Job description

Cella by Randstad Digital is seeking a Website Support Specialist to be the first point of contact for clients using WordPress. You will translate requests into tasks and complete frontend updates, with escalation to developers when needed.

Strong communication and attention to detail are essential. You will review and document client requests, perform frontend edits, and ensure pages render correctly across devices.