Website Orders Fraud & CX Specialist

Soccer Village; Blue Ash (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

A retail company is seeking an experienced Customer Service Representative to manage online orders and ensure a smooth customer experience while preventing fraud. Responsibilities include reviewing flagged orders, verifying customer details, and communicating directly with customers. Candidates must have a high school diploma and customer service experience. This position will develop valuable skills in e-commerce operations and fraud detection in a collaborative workplace.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Comfortable using e-commerce systems and payment platforms.
• Strong attention to detail, you notice what others overlook.
• Confident decision-making and good judgment.
• Clear, professional communication (written and verbal).
• Ability to handle sensitive customer information responsibly.

Responsibilities

• Review flagged online orders for potential fraud using internal tools.
• Verify billing, shipping, and payment details to prevent chargebacks.
• Reach out to customers to confirm order details when needed.
• Decide whether to release, hold, or cancel orders based on risk analysis.
• Monitor chargebacks and help gather documentation for disputes.
• Respond to inquiries about orders, shipping, returns, and products.
• Process refunds, exchanges, and cancellations accurately.

Skills

Customer service experience

E-commerce systems

Attention to detail

Decision-making

Professional communication

Education

High school diploma or GED

Job description

A retail company is seeking an experienced Customer Service Representative to manage online orders and ensure a smooth customer experience while preventing fraud. Responsibilities include reviewing flagged orders, verifying customer details, and communicating directly with customers. Candidates must have a high school diploma and customer service experience. This position will develop valuable skills in e-commerce operations and fraud detection in a collaborative workplace.