E-commerce Fraud Analyst — Detail‑Oriented, Full‑Time

Socket.dev; Laureldale (Berks County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

401(k) with company match

Weekly pay

Paid vacation

Employee discount

Job summary

Boscov’s is seeking a Fraud Analyst (FT) to join our e-commerce fraud analysis team. The successful candidate will be detail oriented and capable of working both independently and as part of a team. Training will be provided to meet Boscov’s specifications.

Responsibilities include analyzing potentially fraudulent orders, deciding on release, hold, or cancellation, and communicating with customers and internal teams. Full-time scheduling requires weekend coverage.

Qualifications

• Excellent customer service skills.
• Excellent written, verbal, and interpersonal communication skills.
• Attention to detail.
• Ability to work in a fast paced & goal oriented environment.
• Excellent computer skills.
• Desire to learn additional skills.

Responsibilities

• Analyze potentially fraudulent e-commerce orders and make decisions to release for fulfillment, hold for further review, or cancel due to fraud.
• Use multiple applications to perform job duties.
• Communicate verbally and in writing with customers and internal parties.
• Work closely with the Lead Analyst.

Skills

Attention to detail

Customer service

Written communication

Verbal communication

Interpersonal skills

Adaptability

Computer skills

Job description

Boscov’s is seeking a Fraud Analyst (FT) to join our e-commerce fraud analysis team. The successful candidate will be detail oriented and capable of working both independently and as part of a team. Training will be provided to meet Boscov’s specifications.

Responsibilities include analyzing potentially fraudulent orders, deciding on release, hold, or cancellation, and communicating with customers and internal teams. Full-time scheduling requires weekend coverage.