Customer Experience Specialist – E-commerce & VIP CRM

Arsenault; Philadelphia (Philadelphia County); On-site; USD 40,000 - 50,000; Full time

Job summary

A fashion company in Philadelphia seeks a Customer Service Specialist to handle inquiries, manage orders, and assist with direct sales events. The ideal candidate must possess a Bachelor's degree and have a clear understanding of the brand's aesthetic. Key responsibilities include responding to customer inquiries, overseeing order management, and ensuring customer satisfaction. Strong organizational and interpersonal skills are required for success in a dynamic, fast-paced environment.

Qualifications

• Bachelor’s degree is mandatory.
• Clear understanding of the Arsenault brand and aesthetic.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Respond to customer service inquiries regarding e-commerce.
• Manage daily updates and edits to orders.
• Assist with CRM and customer loyalty strategies.

Skills

Detail-oriented

Excellent organizational skills

Strong interpersonal skills

Communication skills

Ability to multi-task

Education

Bachelor's degree from an accredited four-year college

Job description

A fashion company in Philadelphia seeks a Customer Service Specialist to handle inquiries, manage orders, and assist with direct sales events. The ideal candidate must possess a Bachelor's degree and have a clear understanding of the brand's aesthetic. Key responsibilities include responding to customer inquiries, overseeing order management, and ensuring customer satisfaction. Strong organizational and interpersonal skills are required for success in a dynamic, fast-paced environment.