Remote Fraud Investigator - E-commerce Risk & Prevention

Whatnot; Phoenix (AZ); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Generous Time off Policy

Health Insurance options

Work From Home Support

Care benefits

Retirement; 401k offering

Monthly allowance to dogfood the app

Parental Leave

Job summary

A leading live shopping platform is seeking a Fraud Agent to investigate and develop solutions to mitigate fraud. This role requires identifying fraud patterns proactively and working collaboratively with the team to enhance user experience. Candidates should have experience in customer service or fraud operations, and the company offers flexibility to work from home or in-office. Health benefits, generous time off policies, and a focus on diversity are part of the company's commitment to employees.

Qualifications

• 1 - 5 years in customer service or fraud operations.
• Positive customer-first attitude.
• Knowledge of collectibles is a plus.

Responsibilities

• Investigate and develop fraud prevention solutions.
• Identify fraud patterns to minimize financial risk.
• Conduct transaction-level reviews for chargebacks.

Skills

Weekend availability required

1 - 5 years of experience in relevant fields

Proactive problem-solver

Organized and detail-oriented

Experience with fraud operations

Understanding of E-commerce

Education

4 year degree

Tools

Zendesk

Kustomer

Intercom

Job description

A leading live shopping platform is seeking a Fraud Agent to investigate and develop solutions to mitigate fraud. This role requires identifying fraud patterns proactively and working collaboratively with the team to enhance user experience. Candidates should have experience in customer service or fraud operations, and the company offers flexibility to work from home or in-office. Health benefits, generous time off policies, and a focus on diversity are part of the company's commitment to employees.