WebEOC Support

Leidos; United States; On-site; USD 70,000 - 126,000; Full time

Benefits offered by this job

Health and Wellness programs

Competitive compensation

Paid Leave

Retirement

Job summary

Leidos is seeking qualified professionals to support the TSA FOCUS Program. The WebEOCSupport role provides operational and technical support for theWebEOCplatform and related workflows. The position ensures continuity and readiness during routine operations and events.

The role may require onsite support and coordination with TSA stakeholders and service teams to resolve incidents and maintain documentation. Prior WebEOC experience and security clearances are valued.

Qualifications

• Bachelor’s degree and 2+ years of relevant experience, or more years in lieu of degree.
• Experience supporting WebEOC or comparable emergency-management/operational information systems.
• Experience troubleshooting enterprise applications and supporting end users.
• Strong communication, documentation, organization, and problem-solving skills.
• Ability to operate effectively where service availability and responsiveness are critical.
• Ability to obtain and maintain TSA Suitability and Public Trust Security Clearance.

Responsibilities

• Provide operational support for the WebEOC platform and workflows.
• Respond to and resolve WebEOC user requests and incidents.
• Perform approved WebEOC configuration and troubleshooting activities.
• Document incidents, requests, changes, resolutions, and activities.
• Escalate platform issues requiring higher-level technical support.
• Coordinate with TSA stakeholders during operational events.
• Support continuity and operational readiness.
• Maintain service records, procedures, and technical documentation.
• Support testing and validation of WebEOC functionality.
• Identify recurring issues and suggest workflow improvements.
• Coordinate WebEOC activities with Service Desk and engineering teams.

Skills

WebEOC experience

End-user support

Troubleshooting

Communication

Documentation

Team coordination

Education

Bachelor's degree

Tools

WebEOC

Job description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

TheWebEOCSupport role provides operational and technical support for theWebEOCplatform and associated emergency-management workflows. The position supports users, performs configuration and troubleshooting activities, maintainsservice documentation, and coordinates with TSA stakeholders and technical support organizations to ensure continuity and reliable operation ofWebEOCservices. The role is particularly focused on maintainingoperational readiness and responsive support during routine operations and operational events.

Work Location

The role may require onsite support and operational-event support based on mission requirements.

Essential Duties

• Provide operational support for theWebEOCplatform and assigned emergency-management workflows.
• Respond to and resolveWebEOCuser requests and incidents.
• Perform approvedWebEOCconfiguration and troubleshooting activities.
• Document incidents, requests, changes, resolutions, and operational activities.
• Escalate platform or system issues requiring higher-level technical support.
• Coordinate with TSA stakeholders and technical support teams during operational events.
• SupportWebEOCcontinuity and operational readiness.
• Maintainaccurateservice records, procedures, and technical documentation.
• Support testing and validation ofWebEOCfunctionality asrequired.
• Identifyrecurring issues and recommend improvements to workflows, procedures, and user support.
• CoordinateWebEOCactivities with Service Desk, engineering, infrastructure, and other FOCUS service teams.

Qualifications

Requirements will vary depending on the specific position and level. Qualifications may include:

• Bachelors degree and 2+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.
• Relevant experience supportingWebEOCor comparable emergency-management/operational information systems.
• Experience troubleshooting enterprise applications and supporting end users.
• Strong communication, documentation, organization, and problem-solving skills.
• Ability tooperateeffectively in an environment where service availability and operational responsiveness are critical.
• Ability to work with approved government systems, procedures, and service management processes.
• Ability to obtain and maintain TSA Suitability
• Ability to obtain and maintain Public Trust Security Clearance

Preferred Qualifications

• TSA, DHS, emergency-management, or other federal government experience.
• WebEOCadministration, configuration, or support experience.
• Experience supporting emergency operations centers or mission-critical operational environments.

Important Compensation Information

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position. Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.

Pay Range

Pay Range $69,550.00 - $125,725.00

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.