WebEOC Support

Leidos Inc; Reston (VA); On-site; USD 70,000 - 126,000; Full time

Job summary

Leidos Inc in Reston, Virginia, seeks a WebEOC Support professional to provide operational and technical support for the WebEOC platform and related emergency-management workflows. You will assist users, perform configuration and troubleshooting, maintain service documentation, and coordinate with TSA stakeholders to ensure continuity during routine operations and events.

The role requires strong communication, documentation, and customer-service skills, along with the ability to obtain TSA

Qualifications

• Bachelor's degree with 2+ years of experience; more years may be considered in lieu of degree.
• Experience supporting WebEOC or comparable emergency-management systems.
• Experience troubleshooting enterprise applications and supporting end users.
• Strong communication, documentation, organization, and problem-solving skills.
• Ability to operate in an environment where service availability and responsiveness are critical.
• Ability to work with government systems, service management processes, TSA suitability and Public Trust clearance.

Responsibilities

• Provide operational support for the WebEOC platform and workflows.
• Respond to and resolve WebEOC user requests and incidents.
• Perform approved WebEOC configuration and troubleshooting activities.
• Document incidents, requests, changes, resolutions, and operational activities.
• Escalate issues requiring higher-level technical support.
• Coordinate with TSA stakeholders and service teams during operational events.
• Support continuity and operational readiness of WebEOC services.
• Maintain accurate service records and technical documentation.
• Support testing and validation of WebEOC functionality.
• Identify recurring issues and suggest workflow improvements.

Skills

WebEOC

Emergency management

Troubleshooting

User support

Documentation

Communication

Problem solving

Government systems

Education

Bachelor's degree + 2+ years experience

Tools

WebEOC

Job description

Description

Leidos is seeking highly qualified professionals to support the TSA FOCUS Program.

We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos.

TheWebEOCSupport role provides operational and technical support for theWebEOCplatform and associated emergency-management workflows. The position supports users, performs configuration and troubleshooting activities,maintainsservice documentation, and coordinates with TSA stakeholders and technical support organizations to ensure continuity and reliable operation ofWebEOCservices.The role is particularly focused onmaintainingoperational readiness and responsive support during routine operations and operational events.

Work Location:

The role may require onsite support and operational-event support based on mission requirements.

Essential DutiesCould Include the following:

• Provide operational support for theWebEOCplatform and assigned emergency-management workflows.

• Respond to and resolveWebEOCuser requests and incidents.

• Perform approvedWebEOCconfiguration and troubleshooting activities.

• Document incidents, requests, changes, resolutions, and operational activities.

• Escalate platform or system issues requiring higher-level technical support.

• Coordinate with TSA stakeholders and technical support teams during operational events.

• SupportWebEOCcontinuity and operational readiness.

• Maintainaccurateservice records, procedures, and technical documentation.

• Support testing and validation ofWebEOCfunctionality asrequired.

• Identifyrecurring issues and recommend improvements to workflows, procedures, and user support.

• CoordinateWebEOCactivities with Service Desk, engineering, infrastructure, and other FOCUS service teams.

Qualifications Could Include

Requirements will vary depending on the specific position and level. Qualifications may include:

• Bachelors degree and 2+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree.

• Relevant experience supportingWebEOCor comparable emergency-management/operational information systems.

• Experience troubleshooting enterprise applications and supporting end users.

• Strong communication, documentation, organization, and problem-solving skills.

• Ability tooperateeffectively in an environment where service availability and operational responsiveness are critical.

• Ability to work with approved government systems, procedures, and service management processes.

• Ability to obtain and maintain TSA Suitability

• Ability to obtain and maintain Public Trust Security Clearance

Preferred Qualifications

• TSA, DHS, emergency-management, or other federal government experience.

• WebEOCadministration, configuration, or support experience.

• Experience supporting emergency operations centers or mission-critical operational environments.

Important Compensation Information

Please disregard the salary range displayed on this evergreen posting as representative of all TSA FOCUS opportunities. This posting is intended to identify candidates across multiple functional areas and experience levels and, therefore, the displayed range may not reflect the compensation associated with an individual position. Compensation for specific opportunities will be determined based on the position for which an individual is considered or hired and may vary based on factors including experience level, skills, certifications, education, security clearance requirements, work location, and other position-specific considerations.

Join Leidos and help continue delivering the technology, expertise, and mission support that enable TSA FOCUS operations.

Original Posting:

September 9, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $69,550.00 - $125,725.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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